Immersive Portugal Tours, Unip. Lda is committed to full compliance with all legal obligations regarding data protection and to ensuring the complete privacy of our Clients’ and potential Clients’ personal data, in line with best market practices.
For legal and formal purposes, you will find the full identification and contact details of the entity responsible for the processing of personal data below:
- Company name: Immersive Portugal Tours, Unip. Lda
- Company Identification / Commercial Registry Number: 518403238
- Registered address and mailing address: Rua São Sebastião nr. 13, 2730-049 Barrancos
- Commercial Registry Office:
- Email address: info@immersiveportugaltours.com
- Phone number: +351 934055159
Immersive Portugal Tours, Unip. Lda will process your personal data under the following terms:
1. Data Controller
Immersive Portugal Tours, Unip. Lda is the Data Controller of personal data collected either through the website www.immersiveportugaltours.com or within the context of contractual relationships with the company.
2. Purposes and Legal Basis for Processing Personal Data
Depending on how you interact with Immersive Portugal Tours, Unip. Lda, your personal data may be processed for different purposes. Below we explain those purposes and the corresponding legal bases:
If you are not yet our Client and you wish to receive commercial communications via email related to our services, you must give us your express consent. In this case, the legal basis for processing your personal data is your consent. This consent may be withdrawn at any time, without affecting the lawfulness of any processing carried out based on the consent before its withdrawal. Refusing to give your consent will prevent us from sending you commercial communications.
If you are already our Client, and unless you object, we will send you commercial communications related to our services by email. In this case, the legal basis is our legitimate interest in keeping you informed about our latest offerings to provide a high-quality service.
As part of the services we provide, we will also process your data for the following purposes:
- Statistical analysis
- Sending of relevant personalised updates
For these purposes, the legal basis is the performance of a contract to which you are a party and the fulfilment of legal obligations. Your data is essential for fulfilling the contract.
3. Data Retention Period
The period for which we retain your data depends on the purpose for which it is processed. We will retain your personal data as follows:
- For commercial communications: until you object or withdraw your consent.
- For services we provide:
- As long as necessary to ensure full execution of the contract, including warranty and after-sales support.
- During legally required periods.
- As long as necessary to provide you with requested information.
4. Cookies
What are cookies?
Cookies are small text files placed on your computer or mobile device through a browser. They allow the website to recognize your device on future visits. When we mention cookies in this policy, we refer to all files that collect information in this way.
Why are cookies used?
Depending on the type, refusing cookies may prevent access to certain areas or personalized content. You can set your browser to notify you when you receive cookies or to block them.
Who is responsible for cookies?
Cookies on our website may come from:
- First-party cookies: Set by Immersive Portugal Tours, Unip. Lda.
- Third-party cookies: Set by domains not managed by Immersive Portugal Tours, Unip. Lda.
How long are cookies stored?
- Session cookies: Stored only during your website session.
- Persistent cookies: Stored for a defined period, ranging from minutes to several years.
What are cookies for?
Cookies help us determine usefulness, interest, and frequency of use. They enable faster, more efficient navigation and eliminate repetitive input.Cookies help us determine usefulness, interest, and frequency of use. They enable faster, more efficient navigation and eliminate repetitive input.
Types of cookies we use:
Necessary cookies: Essential for website navigation.
Preference and personalization cookies: Store information such as language or display settings.
Analytics cookies: Monitor user behavior for performance improvement.
Advertising cookies: Store browsing data to tailor advertising to your profile.
How to disable cookies?
You can accept, block, or delete cookies through your browser’s settings. Visit www.allaboutcookies.org for more information on managing and disabling cookies.
5. Sharing of Personal Data
We may share your data with third parties for compliance with legal obligations or when necessary to provide contracted services.
When using external service providers (data processors), we select them based on strict criteria and sign data processing agreements to ensure data protection.
Some service providers may be located outside the European Economic Area (EEA), where data protection laws may differ. In such cases, we adopt safeguards such as standard contractual clauses approved by the European Commission. You can request a copy of these safeguards via info@immersiveportugaltours.com.
6. Data Subject Rights
You have the following rights regarding your personal data:
- Access: Know if we process your data and access your personal data.
- Rectification: Correct or complete inaccurate or incomplete data.
- Erasure: Request deletion of data no longer needed.
- Objection: Request cessation of data processing in certain situations.
- Restriction: Request limited processing in specific cases (e.g. contesting accuracy, unlawful use, legal claims).
- Portability: Receive your data in a structured, commonly used format or transfer it to another provider.
To exercise these rights, contact us at info@immersiveportugaltours.com. We may request proof of identity. Exercising your rights is free unless the request is clearly unfounded, excessive, or repetitive.
You may also file a complaint with the Portuguese Data Protection Authority (CNPD) via www.cnpd.pt